TitleX.com

 

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FAQ--Frequently Asked Questions



How does your service work?
Why should I use your service?
What is a basic search
What is an advanced search
How does a multi-field search work?
How do I print documents?
Why am I being charged for an advanced search when I only enter basic search criteria?
Why has my account been disabled or deleted?
Why did your prices change?
Why do the token charges vary by county?
What browsers are compatible with your site?
Is your site secure?
What if I am not comfortable using my credit card over the Internet?
Who do I contact if I have problems using your site?

How does your service work?

First-time users must register as a titleX.com™ user. You must fill out the entire registration form with valid information in all fields. You must enter a valid user (Log In) name and password. For example, if you enter an incorrect e-mail address your registration form will not be valid until you enter a correct or "good" e-mail address. So be sure to enter all of your information correctly.

After you have registered and are a valid user you will then need to purchase tokens.

In order to search, view, and print you must first purchase  titleX.com™ tokens. Each token has a value of 25 cents,and you must purchase a minimum of 80 tokens at a time, i.e., $20.00 worth. To purchase tokens you must fill out the necessary form on the tokens page. Once your purchase has been approved your account will be credited with the amount of tokens purchased and you may begin or continue your search. You must enter your credit card information EACH time you wish to purchase tokens. We apologize for this inconvenience. For your credit card protection we do not save your credit card account information on our site. These prices are subject to change without notice.

Current Tokens Price List

# of tokens varies per county per search
• 4 tokens per view
• 4 tokens per page to print

BUY TOKENS NOW



Why should I use your service?

titleX.com™ gives you the freedom to work on-line 24 hours a day 7 days a week at your convenience.  Our site helps you avoid costly trips to the courthouse. Time will be saved when you utilize any of our searchable fields, or our multi-field search option, opposed to the grantor/grantee limited search through the clerk's office. titleX.com™ gives you competitive advantages over other research methods.
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What is a basic search?

A basic search allows you to search our database by some or all of the following fields:

Clerk Number
Volume
Page
Grantor
Grantee
Instrument Date
Date Filed
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What is an advanced search?

An advanced search allows you to search our database using all basic fields plus fields associated with legal information about a document. These fields are highly varied with each county.
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How does a multi-field search work?

A multi-field search queries two or more separate fields within the same query.  For example, if a user is looking for all of the deeds of trust that have been filed in a certain survey for the last 12 months then the user would enter DT in the "instrument type" field, the relative survey in the "survey abstract" field and the start date in the "date" field before beginning the search.  
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How do I print documents?

You can not print using the print option from your browser.  In order to print an instrument you MUST first download and install the vgf print client.  We STRONGLY recommend installing the print client NOW in order to avoid token loss. 

Download VGF Print Client

When you choose to install the vgf print client follow these directions:

(1) Double click on the vgf print client download above, SAVE the file to your hard drive and then run and install the program. (NOTE: Please close all programs including your web browser before installing the print client in order for the changes to take effect.)
(2) Run the set up and select all of the defaults and agree to the licensing agreement. 
(3) When the install is complete select FINISH.
(4) Reopen your browser and go back to titleX.com™
(5) Enter the search page and choose the county you wish to search. Perform the search for the document you wish to print. Select view and then print, the printer dialogue box will appear. 
(6) Be sure the correct print settings are selected on your computer and select OK. 
(7) After selecting OK your document will print.
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Why am I being charged for an advanced search when I only enter basic search criteria?

You are being charged for an advanced search because you have activated the advanced fields on one of our forms. When you enter basic search criteria with these fields activated you should be prompted with a box warning you that you have not entered anything into the activated fields. If you click ok then you will be charged the advanced search price. If you click cancel you will be charged the basic search price. Please see our search form tutorial for clarification.
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Why has my account been disabled or deleted?

To comply with Opinion GA-519 by the Attorney General, we are requiring all current and new customers to sign an amended user agreement. If we do not receive the agreement within three days of signup your account will be disabled until we receive the agreement. Within 60 days if you have not returned the user agreement then your account will be deleted from our system and you will have to reregister. Need a copy of the user agreement amendment.
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Why did your prices change?

Our price changes are a reflection of our effort to remove social security information from documents.
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Why do the token charges vary by county?

Charges for each county are determined by the quality of the information in our databases.
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What browsers are compatible with your site?

Currently Netscape Navigator, Mozilla FireFox, Google Chrome, Internet Explorer, Safari, and Opera are compatible with our web site. The VGF Print Client is currently only available for Microsoft Windows.
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Is your site secure?

Yes, titleX.com™ is secure.  Thawte SSL Server protects all communications with our clients. The SSL Server keeps information safe from outside sources, which means all of the information you enter is safe and confidential.  Also, as an added security feature titleX.com™ does not store your credit card information.  Instead your credit card goes directly to the Merchant Verification Site.  Yes, you will have to enter your credit card number each time you purchase Tokens and we apologize for this inconvenience, but this method provides added security for our users.
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What if I am not comfortable using my credit card over the Internet?

Please contact us and we will be glad to place your order for you.
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Who do I contact if I have problems using your site?

If you have problems using our site please contact us and we will be glad to assist you.
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